FREQUENTLY ASKED QUESTIONS

 

  1. What products do you offer?

At AtoZ Studio, we specialize in a wide range of blouses (including stretchable, fancy, and bridal designs), kurtis, and shapewears. We provide high-quality ethnic wear designed to complement various occasions and styles.

  1. Do you offer custom designs?

Yes we offer custom bridal designs on your request but only in the offline store . However, we have a wide variety of blouses and kurtis to choose from that can fit your unique style and preferences in our online store.

  1. How can I place an order?

You can place an order directly through our online store. Simply browse our collection, add your desired items to the cart, and proceed to checkout. You’ll receive a confirmation email with your order details.

  1. What payment methods do you accept?

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
  • UPI Payments (Google Pay, PhonePay, etc.)
  • Net Banking
  • Digital Wallets (Paytm, PhonePay, etc.)
  • Cash on Delivery (COD) for selected locations.
  1. Do you offer international shipping?

Currently, we only offer shipping within India. Please check back for updates on international shipping options.

  1. What is your return policy?

We have a 3-day return policy. You can request a return within 3 days of receiving your item, provided the product is in the same condition as when it was received (unworn, unused, with tags, and in original packaging). Please contact us at support@atozstudio.in for further assistance.

  1. How do I start a return?

To initiate a return, email us at support@atozstudio.in with your order details or click on Return & Exchange request in our website main page .Once we approve the return, we’ll send you a return shipping label and instructions on how to return the item.

  1. Do you offer exchanges?

We do not offer direct exchanges. To exchange an item, please return the original item first. Once the return is approved, you can place a separate order for the new item.

  1. How do I care for my products?

We recommend following the care instructions provided with each item. Generally:

  • Hand wash delicate items.
  • Use a gentle cycle for machine washing.
  • Avoid harsh chemicals, and air dry or lay flat to maintain the fabric’s quality.

For more detailed care tips, visit our Product Care Policy page.

  1. How long will it take to receive my order?

Orders are typically processed within 2-3 business days. Delivery times depend on your location, and shipping typically takes between 3-7 business days. You will receive a tracking number once your order has been dispatched.

  1. What should I do if my order arrives damaged or incorrect?

Please inspect your order upon receipt. If you notice any damage or if you received the wrong item, contact us immediately at support@atozstudio.in or file a Return & Exchange request in our website main page. We’ll assess the issue and resolve it as quickly as possible.

  1. Can I cancel my order?

Orders can only be canceled before they are shipped. If you wish to cancel an order, please email us at support@atozstudio.in immediately. Once the item has been shipped, we can only process returns once you receive it.

  1. Do you offer gift cards?

Currently, we do not offer gift cards. However, keep an eye on our website for any future updates or promotions.

  1. How can I contact customer support?

For any queries or assistance, you can reach our customer support team at support@atozstudio.in or whatsapp us on https://wa.me/+918088264761 We’re happy to help!